Meet our care team
Director / Nominated Individual
Wishes Care & Support was set up by Ann Nelson, who has 30 years of experience in providing health and social care services. Ann has provided care to thousands of elderly people and has also provided end of life care. She then decided to follow her dream and make it a reality. She has never looked back and the company has gone from strength to strength.
She has hands-on experience, drive and determination in providing a high standard of care and support, not only to the service users but also to the team of staff employed. This gives her the reassurance of knowing Wishes Care & Support is a company with an excellent reputation. Wishes Care & Support has been a finalist for the National British Care Awards over the past few years.
Denise has provided care in the Hull, East Riding and North Yorkshire area for 3 decades. Her knowledge and experience are vast and her job role is to ensure Wishes Care & Support is achieving the standard that is expected by the local authorities and CQC. Denise is also hands-on and oversees the running of the company and ensures the service users, office staff and care staff are supported to a high standard.
Debbie has 30 years' experience working in care. With her knowledge and experience she manages and supports the Registered Manager, Care Managers and the office team, ensuring the office runs smoothly and professionally. She oversees all policies and procedures and ensures all guidelines are adhered to.
Registered Manager (Richmond Office)
Gina has over 10 years’ managerial experience, both within the care industry and in the telecommunications industry. She has worked all over the world including Canada, Afghanistan, Iraq, Germany, and all across the UK. She has a person-centred management style, excellent communication skills, and a patient-centred approach to care. Gina focuses on what service users’ needs are and uses this focus to build and manage her team around the delivery of the highest possible standards of care.
Frankie has many years of experience in providing care in the community. Since joining Wishes Care & Support she has become an asset to the company, her professionalism and her ability to manage and support a team is outstanding.
Claire Atkinson and Emma Cocken
Area Care Managers
Claire and Emma have 60 years' experience between them. They use their extensive knowledge and understanding to deliver a high standard of care to the service users, ensuring their care packages are met and that we work within the CQC standards and within all policies and procedures. Managing and supporting their care teams is a priority to ensure all procedures are followed.
Tracy is the person responsible for training new and existing staff to a high standard. Her background is in care and she believes her experience and knowledge is important to ensure staff provide a caring and professional service. Tracy says, "staff are our reputation, therefore, the training is everything." Tracy was a regional finalist for the National British Care Awards in 2019. Tracy has 30 years' experience in health and social care.
Jo Collier and Victoria Ross
Recruitment Officer and Human Resources
Jo and Victoria have provided care in Hull, East Riding and North Yorkshire for many years and understand employing the right staff to provide a professional and quality service is paramount.
Helen is responsible for the invoicing and the financial side of the business. Her background is finance and office-based employment.
Emergency Response Team
(Out of hours)
Our Emergency Response Team consists of staff that have experience and knowledge that is extensive to health and social care. This team supports and manages staff during calls out of hours. These individuals are also there to support our clients, families and other professionals if needed.
Our phone line goes to a back-up line during the night in case of any emergencies. All our office team are fully trained and can carry out care in the community.
Great provider of individualised care to enable individuals to remain in their own homes.
Call your local care provider today on 01482 449735 or 01748 470100 to discuss our services
You can also send us a message via the form below.